FAQs

If you’re looking to outsource some of your work for the first time, it’s likely you will have a few questions. If you’ve done it before and are in the market for a new partner, you might have even more! 

To make things as easy as possible, we’ve put together some of our most frequently asked questions. Don’t worry if yours aren’t on the list, just pop us a message or email us.

What work can you help me with?

At Busy Lizzie, we have a range of skills and experience, built up over our individual careers. We work with you in the following areas to make your life easier so you can focus on what you’re good at – running your business:

  • Copywriting
  • Content creation
  • Proofreading
  • Social media management 
  • Business support
  • Email marketing

If you need more clarity on what these actually entail or have something specific in mind, we can tailor our services to create a bespoke but affordable solution for your needs. 

What's it like to work with you?

Our valued clients are treated like partners so that you get exactly the support you need to run your business. We will seek to understand how you work, your goals and your culture so that we can complete tasks how you need them to be done.

As an objective outsider looking in, we’ll also be able to review your setup and we love to use our initiative to suggest improvements to gain a better reach or enable more efficient processes for you. 

By working closely with you, we’ll become more like an extension of your team. Our professionalism, integrity and membership of governing bodies means that all your secrets will be very safe with us, allowing you to put your trust in us implicitly.

How do I get started?

The first stage is a chat to see exactly what support it is you need. So we’ll book a call with you and ask you some questions to make sure not only that we can deliver what you require, but also that we’ll be a good fit for you. Because we like to forge a partnership with our valued clients, it’s important that both of us are comfortable with how the other works. 

Once we understand each other and agree that we want to work together, you’ll be asked to fill some details into an online form and you’ll receive from us: 

  • An agreement for work
  • Out terms and conditions
  • Data processing form (for GDPR)

Once all this is signed and returned and the initial payment has been received, we will schedule an onboarding call or a face-to-face meeting to get started.  

What are your payment terms?

Your fees are all clearly laid out on your booking form and you’ll never be charged for anything that hasn’t been expressly agreed to. Fees are payable in advance of work being completed, however, if there are additional charges for extra work or a fast turnaround is required, these will be added onto your next invoice. 

Payments are due within five business days of issue and we accept the following formats:

  • GoCardless direct debit
  • Bank transfer 
  • Stripe

If you’re on a retainer with us, payments will be due on the first of the month.

What are your working hours?

We usually work standard office hours of 9am to 5pm, Monday to Friday. However, we are sometimes unavailable if we are ‘on the clock’ for a client but will respond to calls or emails the moment we are available afterwards. 

Occasionally, we might be working onsite with a client or attending networking events. However, these are planned in advance, so we can let you know when we won’t be available if it’s for more than a few hours. You’ll also be notified in advance of any holidays we plan to take, with handovers set up so that one of the team can still provide you with the same high level of service.

How do I give you work?

However is easiest for you! Part of our role is to make your life easier, so we aim to be as flexible as possible and will accept work on the following channels:

  • Email
  • Task management system 
  • Text message
  • Facebook Messenger
  • WhatsApp
  • File sharing apps (e.g. Dropbox or Google Drive) 

When will you do my work?

That depends on you! When sending your work over, it makes it much easier if you include a precise deadline date. That way, we can ensure that we deliver it when you need it. If you have an urgent request, please let us know and we will do our best to accommodate it but there may be an additional cost associated if it requires work out-of-hours.

How do I contact you?

You can get in touch in a variety of ways:

  • Email
  • WhatsApp
  • Text message
  • Telephone

Retainer clients will have a monthly call scheduled with us as part of yout service but that doesn’t stop you from booking another! 

What will I be charged for?

Some of our work is fixed fee and will be delivered in accordance with the agreement we have for that specific job. If it isn’t a set fee, then you will be billed for time spent on your account. We use online time-tracking software, which is enabled each time work is started, whether that is email interaction, physically completing the tasks or meetings and calls with you. 

You’ll receive an invoice and timesheet detailing all the hours spent at the end of each month or at the end of our agreement for one-off pieces of work.

How do your retainers work?

We offer the ability to purchase set amounts of hours upfront, if you know you will require five hours a month or more. A discount will be offered simply because it allows us to better plan our workload and cashflow! 

Blocks of hours should be used up in the month they are purchased for, with no more than 10% being carried over to the next two months. Any additional hours required will be charged at the standard hourly rate. We will have regular reviews to ensure that you are on the most appropriate retainer so that you will always get the best value for money.

Is my information confidential?

Absolutely! All work and communications are treated with the utmost confidentiality and discretion. We are fully registered with the Information Commissioner’s Office and we also work in line with the Data Protection Act and are GDPR-compliant. If you prefer, we are more than happy to sign a confidentiality agreement too.

What if there is a problem?

Whilst we’re confident that there won’t be any big issues, it will take time for us to get to know each other and how everything works. The best way to ensure we avoid any problems is to:

  • Provide us with all the information and access that we need to deliver great work
  • Commit time to making our relationship work with both initial and regular calls
  • Let us know within 36 hours of delivery if you aren’t fully happy with a piece of work 
  • Suggest ways to improve things and allow us to do the same
  • If you are unhappy with anything, please, just talk to us!

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